Change Provider: These are your rights

Your rights for the change of provider: Since 2012 a new telecommunications law applies. This strengthened the rights of consumers to change the Internet and telephone company. According to the Federal Network Agency these are the most important points


Power off not allowed


If your contract ends with the old provider, he must continue to supply it until all "contractual and technical details for the change" to a new provider are clarified, so that new entrant is therefore able to fulfill his contract with you.


One day break


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Pay less


For a long time, consumers are not allowed to be in the rain when changing suppliers. If this does not work, the customer can set a "deadline" for the "contracting contractor to provide services" and complain to the Federal Network Agency of ongoing problems

Contract continues to move at


In case of an extension of the supply beyond the contract, the old bidder may normally charge you only 50 percent of the contractual price - at day-to-day billing. This regulation does not apply to the customer's proven culpability.


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The move of a consumer does not lead to the end of an existing TK contract. The supplier must also provide his services there. The term of the contract does not change as a result of the move. The supplier may charge a cost for his / her work. However, these may not exceed the cost of a new connection.


If the contractually agreed service is not offered by the old provider at the new place of residence, the consumer has a special right of termination. The deadline for this is three months.


Contract no longer moves on move