With kwiksupport.me the Dresden software company pcvisit presents a free tool for Windows, with which also commercial working supporters may build free remote maintenance sessions. Other programs on the market allow free use only for purely private sessions.
The range of services is limited to the most important functions. On the one hand, the supporter starts the software directly from the website of the provider, on the other hand the support requester also clicks on a special guest module on the website.
Conclusion
Alternatively, the IT professional can also send their downloaded kwiksupport_client.exe to their customer via e-mail. If the assistant starts the software by double-clicking on his PC, a small program window appears, asking for a connection number, which the supporter informs the customer. This is different from the order, for example, from Teamviewer.
If the supporter starts the software for the first time, he either has to enter an existing license key or click on the button entitled "Request license and free use."
Fortunately, this process really takes only a few seconds, and the software directly imports the complex license key. A confirmation e-mail, in which the key can be found again, hit seconds later in the test.
The software is always fully installed on the support computer. The host module knows two modes in the free variant: On the one hand presentation, in this case the local desktop is transmitted and on the other hand remote maintenance, the transfer of a foreign desktop after the customer's approval
Because IT professionals usually run multiple monitors on their PC, it is convenient that a mouse click selects which image or program window to transfer. If the support requester has multiple monitors, the helper can select them by clicking.
All other functions, such as a permanent installation as a remote host, logging the remote maintenance session as a flash movie, file transfer or integration into the helpdesk or CRM system, are subject to the paid edition. Some artificial limitations have also been introduced by the developers of the free version.
Until a session could begin in the test, we had to wait an average of 16 seconds. This delay is not technically explainable, it has been introduced with the aim of selling the paid version. The duration of the session, both for a presentation as well as for a remote maintenance session, is limited to 10 minutes. After that, the partners need to reconnect.
Easy to use and sufficiently fast remote maintenance software, which is limited to the essential functions. Very practical - just try it yourself.
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