Windows 10 Update: Woman sues Microsoft - and wins

Teri Goldstein is the operator of a travel agency in Sausalito, California in the USA. Shortly after the release of Windows 10 in the summer of 2017, their computer tried to update to Windows 10 and failed for unknown reasons. Until this day – according to Goldstein – she had never heard of Windows 10, much less an update allowed. After the failed update attempt, the computer was significantly slower and plagued by frequent crashes. He was virtually useless for the business, and the US was the reason enough to take Microsoft to justice after the Redmond’s support failed to provide sufficient support. “


As the Seattle Times reported, Teri Goldstein sued Microsoft for lost revenue and the cost of purchasing a new device - a total of $ 10,000. The competent court gave its right. Microsoft tried to appeal, but then dropped him again. A Microsoft spokesman said that the company did not do anything wrong.


From the reports from the US, it is not apparent how Goldstein's computer has come to an apparently unauthorized update. Apparently the story began in the summer of 2017, when Microsoft's new operating system appeared on the market. At this time, users got the update to Windows 10 only if you had previously reserved it. The GWX tool, which was then responsible, displayed a window in the first version, in which users could click through five pages with descriptions of the features of Windows 10. The update was reserved, by the time you clicked to the end and entered your e-mail address.


Lesetipp: Switch to Windows 10 or not?


Since Goldstein says, however, never to have heard of Windows 10, this possibility apparently falls out. Should other reasons be responsible for the Windows 10 update, Microsoft might not have been completely innocent. Microsoft's appeal against Goldstein's verdict was withdrawn because Microsoft wanted "to avoid further legal costs"